About us
A veterinary supplier that shows its working
This trade has a trust problem, and it is entirely deserved. Counterfeit product circulates freely. Documentation is produced on request rather than held on file. Withdrawal times are buried in a leaflet, if they appear at all — and it is the trainer, not the supplier, who is strictly liable when a test comes back positive.
We built CamelVet Store on the opposite assumption: that our customers are professionals who will check, and that the correct response is to make checking easy.
How we operate
Four commitments, held even when inconvenient
Document the batch, then sell
Every batch has its release documentation on file — assay, manufacture date, expiry and QA release — before any of it ships, and that paperwork goes in the box with it. If a supplier will only produce documentation after you ask, ask yourself why.
Keep the chain short
Manufacturer or authorised distributor, and nothing else. Falsified veterinary medicine enters through brokers, not factories — the length of the chain is the risk.
Publish the withdrawal time
On the product page, before you buy. We publish it so people can comply with it. A supplier who markets on how fast something clears is telling you what their business is.
Pack for the climate it's going to
Cold chain sized to the transit time at no extra cost on express services. Orders placed late on Thursday wait until Sunday rather than cooking in a weekend depot.
What we will not do
- Advise a buyer on what dose to give. That is the attending veterinarian's job, and ours would be guesswork.
- Supply a prescription-only medicine without a valid veterinary prescription.
- Market a product on how quickly it clears a test, or help anyone plan around a withdrawal period.
- Fulfil an order whose stated or apparent intent is human use.
- Claim a product will improve a competitive result.
- Resell a returned open container — chain of custody cannot be re-established.
- Ship a batch we cannot trace to its manufacturer release, however late the order is.
When we get it wrong
Suppliers are judged by what happens on a bad day, not a good one. Ours is written down:
- 1Wrong item — correct one ships immediately, we cover the return.
- 2Damaged on arrival — replaced on receipt of photographs.
- 3Below specification — full refund or replacement, your choice, and we pull the batch.
- 4Batch number doesn't match its documentation — refund or replacement, and we investigate the same day.
- 5Cold chain failed in transit — replaced on receipt of photographs of the packaging.
- 6Independent assay contradicts the release certificate — refund, batch withdrawn, everyone who received it notified.
We keep retained samples of every batch precisely so the last one is possible.
What the yards say
“The batch register is what won us over. I can check a vial against its certificate before it goes anywhere near an animal, and in this market that is not a small thing.”
Ask us anything technical
Batch history, supply route, storage, customs paperwork, stocking a season. Technical enquiries reach the veterinary desk, not a support script.